What if I’m not happy with the response I get?

 If you are unhappy and wish to escalate your complaint then we have a formal complaints procedure you can follow. The formal complaints procedure is there if:

• you are not satisfied with the response you were given after your informal complaint
• you feel your complaint is very serious.
• you have opted out of your students’ union membership and feel that you have been disadvantaged by this.

How do I submit a formal complaint?

 You need to start by completing and submitting a complaints form. You’ll find the complaints form available for download on our website at www.ratedtechnologies.com.ng

It’s really important that your complaint meets the following criteria. If any stages are missed then we are unable to investigate your compliant. You must:

1. Address your complaint to the Kehinde Ologuntoye (Managing Director)
2. Submit your complaint within 28 working days of the event you are complaining about, unless there are exceptional circumstances.
3. Provide details of your name, contact address, email address and telephone number.
4. Provide details of the event or occurrence you are complaining about.

You need to start by completing and submitting a complaints form. You’ll find the complaints form available for download on our website at www.ratedtechnologies.com.ng

It’s really important that your complaint meets the following criteria. If any stages are missed then we are unable to investigate your compliant. You must:

1. Address your complaint to the Kehinde Ologuntoye (Managing Director)
2. Submit your complaint within 28 working days of the event you are complaining about, unless there are exceptional circumstances.
3. Provide details of your name, contact address, email address and telephone number.
4. Provide details of the event or occurrence you are complaining about.

We will let you know that we have received your complaint within 3 days of receiving it.

If your complaint meets the criteria detailed within the complaints procedure then it will be investigated and those involved may be asked to provide evidence, although no formal hearings will be held.

You will receive a written response with 15 working days.

This response will cover all the findings of the investigation and, if applicable, will outline any further action which is being taken. This might include recommendations, changes to the way RATED works or a referral for disciplinary investigation in relation to the conduct of an individual student, staff member or group of students. You should be aware that for reasons of confidentiality we may not be able to share the outcome of any disciplinary investigation that follows your complaint. If the complexity of the case means that we expect it to take longer than 15 days we will let you know as soon as we can.

The Chief Executive will determine the most appropriate method of conducting the review, and will normally confirm their decision within 15 working days of receiving your appeal.

If your appeal is upheld, the original decision will be reviewed and appropriate modifications made.

If your appeal is not upheld we will write to you to explain that you have the right to raise the complaint with the Independent Complaints Officer of IIRSM

RATED takes all complaints very seriously. We record and report the themes from our complaints to the International membership and Management Board on a regular basis. Proceedings and records relating to RATED’s complaints procedure will, as far as is practical, be kept confidential.

You can contact the CEO at kehinde@ratedtechnologies.com.ng +2348081525049

RATED Complaints Process